CV ICT Support Specialist

For ICT Support Specialist, what matters in a CV is less the number of keywords than the order and concreteness. These focus points put a CV for this position ahead of others.

What Matters

• Ticket volume and number of users supported
• Language skills with level
• Experience from service or retail counts explicitly here

These Technical Points Belong In It

• Windows client support and Microsoft 365
• Ticketing systems such as Jira Service Management or ServiceNow
• Hardware replacement and peripherals
• Basic knowledge of Active Directory and user administration
• Fluent German, often also French or English depending on the company

Typical Education Path

• ICT Specialist EFZ (3 years)
• IT Specialist EFZ
• Career change with certifications